FAQ – TRADESCRYPTO.COM
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FAQ

Everything you need to know

TradesCrypto is a globally trusted financial service provider, founded by an expert team of hedge fund managers and blockchain engineers with extensive experience facilitating client revenue generation on the digital currency markets.

We are completely client-oriented, placing our investor’s needs front and center. TradesCrypto has created a user-friendly, transparent trading space and our team is available around the clock to offer expert, professional support.

Our clients benefit from a wealth of choice and can select from hundreds of tradable cryptocurrencies  on a  secure, stable trading platform, packed with value added tools and features.

Digital currencies, such as Bitcoin and Etherium are gaining momentum as an alternative to traditional currencies. TradesCrypto is  committed to paving the way for investors worldwide to exploit the fresh, lucrative investment opportunities in this emerging cryptocurrency economy.

About TradesCrypto

Does TradesCrypto charge any commissions or fees?

TradesCrypto will not charge you any commissions or fees at all.

What types of account packages does TradesCrypto offer?

TradesCrypto offers three account types to our clients: Standard, Premium and VIP.

To find out more about the advantages and features offered for each kind of trading account please view our Account Types page.

Does TradesCrypto offer an Islamic Account?

TradesCrypto provides an Islamic account option to all Muslim traders, who require a trading account that is fully compliant with Sharia law. Our Islamic account holders do not pay or earn interest and do not incur any hiddenfees commissions or charges.

If you would like to open an Islamic account, please contact your Account Manager, or a member of our support team.

How secure are my funds with TradesCrypto?

At TradesCrypto, we are dedicated to guaranteeing the integrity of your trading account. To ensure the privacy of your personal data and the safety of your funds, we have secured partnerships with leading international certified payment service providers, implemented the strictest HTTPS web protocols, and set the highest levels of SSL encryption for all our systems.

The TradesCrypto Platform

What Platforms Does TradesCrypto Offer?

TradesCrypto offers cross-device trading on powerful and secure trading platforms, which you can access via a single user name and password. These include:

  • The TradesCrypto Web Trader: This user-friendly, reliable platform requires no download, and offers instant execution as well a wide array of professional trading tools.
  • The TradesCrypto Mobile Trader: Compatible with both Apple and Android devices, our mobile platform offers end-to-end account management, real time market data and dynamic charts.

To learn more about our platforms, please visit our site’s Platforms section.

I have never traded cryptocurrencies before. Will the TradesCrypo platform be right for me?

Whether you are a complete newcommer to cryptocurrencies, or an experienced trader, TradesCrypto offers all the personal guidance and resources and you requireto trade successfully.

Novices can benefit from 24 hour expert assistance, as well as a range of videos, ebooks and other educational resources. Equally, veteran cryptocurrency traders can take advantage of a broad range of advanced, professional-grade technical charts and tools.

What assets can I trade on the TradesCrypto platform?

At TradesCrypto you can trade a wide selection of over 150 cryptocurrency pairs from industry leaders like Bitcoin, Litecoin and Etherium to less well established up-and-commers.

How can I contact support?

Our expert support team is available to offer friendly, professional assistance, 24/5, in your language, via live chat, phone or email.

Your TradesCrypto Account

How Do I Open an Account?

Registering with TradesCrypto is quick and easy. To create an account you justneed to access our home page, press the Login/Sign Up button and then fill out the brief form.

Once you’ve signed up, simply send us your verification documents via email or fax, and as soon as your documents are approved you can fund your account and start investing.

What is the Minimum Deposit Amount for Opening an Account?

Making a deposit with TradesCrypto is fast, safe and simple. Just log into your account, go to My Account and select the Deposit Funds tab. Then, choose your preferred payment option, fill in the required details, click deposit and start trading.

TradesCrypto does not charge any deposit fees. However, we advise that you verify with your bank whether they charge their customers a transaction fee.

Please note: When you register with TradesCrypto, you choose the currency in which you wish to place your trades, which once chosen, can’t be changed. The currencies offered include EUR, USD, ETH, and BITCOIN.

How Do I Make a Withdrawal?

Withdrawing funds with TradesCrypto is fast and secure. Simply log in to your account, click on the My Account tab,choose Withdraw Funds, and then enter the required details.

Withdrawals can be processed in EUR, Bitcoin or Ethereum. Your funds will be sent to your account using the same payment option used for your deposit. So, they can be returned to your credit card, cryptocurrency wallet or directly to your bank account, depending on your original mode of payment.

If deposit was made by credit card, the withdrawal will be processed by credit card up to the initial deposit amount. The difference may be withdrawn by wire transfer or crypto wallet. There is no requirement for a specific wallet, so you can use the wallet provider of your choice. Withdrawals can be processed in EUR, Bitcoin or Ethereum.

Conversions will be made from the trading account currency ( TETHER ) to the chosen withdrawal currency on the date of processing the conversion rate.

TradesCrypto does not charge any withdrawal fees. However, we advise that you verify with your bank whether they charge their customers a transaction fee.

Please note:

  • The currencies offered for withdrawals include USD, ETH, and BITCOIN.
  • If you have open positions, you must maintain your margin requirements in order to make a withdrawal

How do I edit my account details?

To modify your account details, please contact your Account Manager, or reach out to our support team, via phone, live chat, or email.

Join the Fastest Growing Online Financial Market

Start trading crytocurrencies, and enter a growing market with a total value of over $150 Billion

Why choose us?

Competitive trading terms
Attractive swap rates, tight spreads & leverage of 20:1.
A tailored experience
Customizable trading tools to suit your strategy.

Expert dedicated support
Personal, professional guidance via email and phone.

Multiple tradable assets
150 available cryptocurrencies.

A trusted partner
Fair transparent service with no hidden commissions or fees.

Complete account security
Powerful, sophisticated system encryption.